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General Questions
How do we support the Latino community living in the United States?
What do I need to access Enlaza’s services?
When can I start using the service I purchased?
Enlaza Medical Assistance Services
How does the real-time remote medical consultation work?
How does the pharmacy discount card work in the United States?
In case of the death of a member in the U.S., how does the funeral or repatriation service to Latin America work?
What do the funeral and repatriation services in the USA protection plan include?
I want to protect my relatives in Mexico. What relationship must they have with me?
What is the validity of the medical assistance plan for USA and Mexico?
Can I pay in cash?
Are there discounts for annual payments?
How do I request a lab test in Mexico?
Which services have a waiting period?
How can my relative in Mexico use the services?
How do I cancel my protection plan?
What happens if I forget my protection plan number?
Are there additional payments in the medical protection plan?
Business Solutions
How does the enrollment process work?
What if I’m satisfied with my current payroll software?
How can I ensure my employees take advantage of the service?
Can employees receive physical pay stubs?
How does Enlaza’s payroll solution help reduce errors?
How does this solution benefit employee retention and recruitment?
When are funds available with direct deposit?
Refund Process
How do I request a refund for my family plan?
How long does it take to process a refund?
What are the limitations of the refund policy?
Can I request a refund after renewing my plan?
What if I don’t meet the requirements?
How are changes to terms and conditions communicated?
Who can I contact for more information?
Community Services for Mexicans in the USA
How do community procedures work?
How do I process my passport or consular ID?
